Communicat provides a number of different support options.
| Components covered | Methods |
|---|---|
| All-in support cover for your complete system Business Systems – ERP Cloud – Private, Public and Hybrid Network Infrastructure |
Ad hoc “break-fix” support Managed IT Services and WorkSmarter Pro-active fixed-price support |
We offer Service Level Agreements with guaranteed support response and system uptime.
About our support
Communicat offers a support program tailored to your needs. We work with you to define the level of support you need: Integrated Support or Wedge Support.
Integrated Support
Our integrated support service provides total support coverage on all aspects of your system.
Wedge or Specialised Support
Alternatively, if you prefer to deal with different support providers regarding different aspects of your systems then we also provide wedge support. For example you may require our services only to support your business and accounting systems.
Support Fees
We can provide support at a fixed monthly fee, or on a pay-as-you-go basis. The fee is negotiated for each business to ensure that you receive exactly the support you need. For example, it may include unlimited phone support, regular preventative maintenance visits or online support.
WorkSmarter Support Plan
In our experience, clients get real value from this service. Not only does the regular monthly support fee arrangement save on administration and make planning your cash flow easier, your employees will also receive immediate benefits from easier access to professional support. A quick phone call to our consultants will prevent costly mistakes, and free phone support will provide your staff with the confidence to call the support hotline whenever they are not sure what is the correct course of action.
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