Payment Terms
Category C — Payment Required 14 Days After Date of Invoice
These terms apply to recurring services and consulting engagements where payment is due within 14 days of the invoice date.
This category applies to
Monthly SaaS, Hosting, and Service Agreements
Monthly Software as a Service (SaaS), Internet Hosting, and Monthly Service and Support Agreements are invoiced as at the 1st of each calendar month and relate to the period from the first to the last day of the calendar month.
Consulting Services
Payment is required within 14 days after the date of the invoice. Requiring payment on time is a key component of our Quality of Service Management. It is your legal obligation to pay any outstanding amounts on time.
One Clear Month's Notice
If you wish to change these arrangements it is important to plan ahead so that we can meet your changed circumstances and also so that we can avoid any unnecessary costs for your business.
If you wish to change or cancel any service you must provide one clear calendar month's notice prior to the next billing period. The reason being these services depend on licences that we obtain from major software companies (e.g. Microsoft) and we need to comply with the licence terms. We are required to pay the software companies for your licences one month in advance, and also provide them with one clear month's notice of any changes you may require.
There is no pro-rata (i.e. part-month) arrangement available for cancellation or change of services.
Example
Assume you have engaged Communicat to provide you with a hosting, SaaS or other contract service on an ongoing basis through to January 2030. Then, on the 15th January 2030 you decide you want to amend or cancel the service. Under these circumstances, the “One Clear Month's Notice” requirement will apply — you will need to continue to pay for the service for the full month of January 2030 and through to the end of February 2030. The service would therefore be cancelled (and fees ceased) with effect from 1st March 2030.
The reason for this requirement is that we need to comply with the terms of the original provider of the system (e.g. Microsoft, etc.).
If you do not pay on time we will become concerned if you have a problem with the goods and services we have provided. Please assist us by clearly communicating and paying all accounts on time.