Privacy Policy
Last updated: December 2024
Introduction
Communicat IT (“we”, “our”, or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website communicat.com.au or use our services.
We are bound by the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth). This policy sets out how we handle your personal information.
Information You Provide
This information may include
- Name and job title
- Company or organisation name
- Email address
- Phone number
- Business address
- Information about your IT environment and requirements
We may collect personal information that you voluntarily provide to us when you fill out contact forms, request a quote or assessment, subscribe to our newsletter, engage our services, or communicate with us via email, phone, or other means.
Information Collected Automatically
Automatically collected data includes
- IP address
- Browser type and version
- Operating system
- Pages visited and time spent on pages
- Referring website
- Date and time of visits
When you visit our website, we may automatically collect certain information about your device and usage. We use cookies and similar technologies to collect this information.
How We Use Your Information
We use the information we collect to
- Respond to your enquiries and provide requested services
- Send you quotes, proposals, and service information
- Communicate with you about our services
- Send marketing communications (with your consent)
- Improve our website and services
- Analyse website usage and trends
- Comply with legal obligations
- Protect our rights and prevent fraud
How We Share Your Information
We may share your personal information with
- Service Providers — third parties who assist us in delivering our services, such as cloud providers, software vendors, and support tools
- Professional Advisers — lawyers, accountants, and insurers as necessary
- Legal Requirements — when required by law, court order, or government authority
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
Data Security
Security measures include
- Encryption of data in transit and at rest
- Access controls and authentication
- Regular security assessments
- Staff training on data protection
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction.
However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.
Data Retention
We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. When personal information is no longer required, we will securely destroy or de-identify it.
Your Rights
Under Australian privacy law, you have the right to
- Access — request access to the personal information we hold about you
- Correction — request correction of inaccurate or incomplete information
- Complaints — lodge a complaint if you believe your privacy has been breached
To exercise these rights, please contact us using the details provided below. We will respond to your request within 30 days.
Cookies and Tracking
Types of cookies we use
- Essential Cookies — required for the website to function properly
- Analytics Cookies — help us understand website usage (e.g., Google Analytics)
- Marketing Cookies — used to deliver relevant advertisements
Our website uses cookies and similar tracking technologies to enhance your experience. Cookies are small text files stored on your device. You can control cookies through your browser settings. However, disabling certain cookies may affect the functionality of our website.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We encourage you to review the privacy policies of any third-party sites you visit.
Children’s Privacy
Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website with a new “Last updated” date.
Contact Us
- Phone: (03) 9320 0000 (local) or 1300 766 393 (national)
- Address: Level 2, 461 Williamstown Road, Port Melbourne, VIC 3207
If you have any questions about this Privacy Policy or our privacy practices, please contact us.
Complaints
- Website: www.oaic.gov.au
- Phone: 1300 363 992
If you are not satisfied with our response to your privacy concern, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).