Question 1

What is included in your managed IT services?

Accepted Answer

Communicat IT delivers managed IT services as a fully proactive, security-first solution combining monitoring, support, and advanced cybersecurity. Our standard engagement includes 24/7 monitoring of infrastructure and endpoints via RMM, helpdesk support covering users, devices, and Microsoft 365 environments, endpoint protection using CrowdStrike and SentinelOne, managed threat detection and response with Huntress, email filtering and phishing protection, DNS filtering for web security, Microsoft 365 backup and data protection, backup and disaster recovery powered by Veeam, and ongoing patching and system maintenance. We operate with a 4-hour response target for standard requests, with priority handling for critical incidents.

Question 2

How quickly do you respond to IT issues?

Accepted Answer

We prioritise issues based on business impact. Critical issues affecting multiple users receive immediate attention. Standard requests are addressed within 2-4 hours during business hours. Our monitoring systems often detect and resolve issues before you even notice them.

Question 3

Do you provide on-site support in Melbourne?

Accepted Answer

Yes, we provide on-site support across Melbourne and greater Victoria when required. Our technicians are based in Melbourne and can attend your site for hardware issues, network installations, or any situation that can't be resolved remotely.

Question 4

Can you support our existing IT infrastructure?

Accepted Answer

Absolutely. We work with a wide range of technologies including Windows, macOS, Linux, Microsoft 365, Azure, AWS, and most business applications. We'll conduct a comprehensive assessment to understand your current setup and can take over management seamlessly, usually within 2-4 weeks.

Question 5

How much do managed IT services cost in Melbourne?

Accepted Answer

Most Melbourne businesses pay between $60-$200 per user per month for comprehensive managed IT services. The exact cost depends on your number of users, complexity of your environment, and level of service required. We provide transparent, predictable pricing with no hidden fees.

Question 6

What is the difference between managed IT and break-fix support?

Accepted Answer

Break-fix IT is reactive — you only call for help when something breaks and pay per incident. Managed IT is proactive, with continuous monitoring, maintenance, and cybersecurity included for a predictable monthly cost. Most businesses should switch to managed IT once IT issues start impacting productivity or costs become unpredictable. In practice, this usually happens around 5-10 users, when there is reliance on systems like Microsoft 365, or when downtime and security risks are no longer acceptable.

Question 7

How do you handle cybersecurity?

Accepted Answer

Communicat IT delivers cybersecurity using a layered, defence-in-depth approach that protects your business across endpoints, email, identity, and data. Our standard managed security stack includes CrowdStrike and SentinelOne for advanced endpoint detection and response (EDR), Huntress for continuous monitoring and active threat detection, advanced mail filtering to prevent phishing and malicious attachments, Microsoft 365 security hardening including multi-factor authentication (MFA) and conditional access, DNS filtering to block access to malicious domains, and Veeam-based backup and disaster recovery with secure retention. By combining multiple layers of protection, we reduce the risk of ransomware, credential compromise, and business disruption.

Question 8

What happens during the onboarding process?

Accepted Answer

Onboarding typically takes 2-4 weeks. We start with a comprehensive IT assessment, then deploy our monitoring and management tools, document your environment, and establish support procedures. We coordinate closely with your team to ensure a seamless transition with zero downtime.

Question 9

Do all businesses receive the same tools and services?

Accepted Answer

No. Services are tailored based on your environment, risk profile, and compliance requirements. While every managed services client receives our core monitoring, helpdesk, and security stack, the specific tools, configurations, and service levels are adapted to match what your business actually needs.

Question 10

How many users do you need for managed IT services?

Accepted Answer

Communicat IT supports businesses of all sizes, from single-user setups to organisations with 500+ users. There is no strict minimum requirement. Managed IT delivers the most value for businesses with 10-100 users, where reliable systems, cybersecurity, and ongoing support are critical to day-to-day operations.

Question 11

Do managed IT services include Microsoft 365 management?

Accepted Answer

Yes. Communicat IT delivers full Microsoft 365 management as part of our managed IT services. We manage Microsoft 365 end-to-end including licensing procurement, management, and optimisation, security configuration including MFA, conditional access policies, and geo-blocking, identity and access management for users and devices, email management, protection, and user administration, Microsoft Teams and SharePoint configuration and ongoing support, migration from traditional file servers to SharePoint and OneDrive, and backup and long-term data retention including up to 99-year retention for email and SharePoint data.

IT That Just Runs.

Everything Your IT Needs to Run Properly

Stop Worrying About IT. Start Running Your Business.

Getting Started is Simple

Discovery Call

IT Assessment

Tailored Proposal

Seamless Onboarding

Is Managed IT Right for Your Business?

Predictable Monthly Pricing. No Surprises.

Frequently Asked Questions

Extend Your IT Capabilities

Related Insights

Ready to Simplify Your IT?