About
Shazz Warren leads Sales and Operations at Communicat IT, working across client onboarding, service design, and the commercial side of managed services. She brings a practical perspective to IT support pricing and service-level conversations that often go unspoken in the MSP industry.
Shazz writes for Communicat Insights on the buyer-side questions that don't get straight answers elsewhere — pricing models, what's included in "managed", and how to evaluate proposals from comparable providers.
Expertise
Recent articles by Shazz Warren
6 May 2026 · 6 min read
Cloud 3.0 isn't about leaving the cloud. It's about unbundling the hyperscaler.
Companies aren't fleeing AWS and Azure wholesale. They're placing workloads with intent, and the hyperscaler bundle's strategic moat is coming apart.
25 April 2026 · 10 min read
Microsoft Copilot Cowork: What It Is and Why Australian Businesses Should Care (2026)
Microsoft Copilot Cowork turns Microsoft 365 from an AI chatbot into an AI doer. Here's what it does, how it works, and how Australian businesses can prepare.
5 April 2026 · 5 min read
What to Look for in a Managed IT Provider (Melbourne Guide for 2026)
What to look for when choosing a Managed IT provider. A practical checklist covering response times, security, pricing, and what separates a helpdesk from a real IT partner.
3 April 2026 · 5 min read
How Much Should IT Support Cost in Melbourne? (2026 Pricing Guide)
A practical guide to IT support pricing in Melbourne. Understand pricing models, what should be included, and how to compare providers without overpaying.
Talk to Shazz about your IT
Communicat IT works with Victorian SMBs on managed services, Essential Eight compliance, and cloud strategy.
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